Bedrock Safety is built and supported by one person right now. If you have a question, a problem, or something is broken, please reach out. I read every message.

1. How to reach us

Email is the best way to reach me, and it is the fastest. For anything urgent on a live jobsite, put “urgent” in the subject line and include a number where I can call you back.

Email: [email protected]

Mail:
Bob Miller Masonry, Inc.
Attn: Bedrock Safety Support
Sarasota, Florida, USA

2. Response time

I aim to respond within one business day, Monday through Friday, Eastern time. Most messages get answered the same day. If you email on a weekend or a holiday, expect a reply on the next business day.

This is a one-person shop. If you have not heard back in two business days, send a follow-up. The original message probably got buried.

3. What to include in a support request

The more of this you can put in the first message, the faster I can help.

Your name, company, and role in the app (foreman, office, owner, and so on).
Which app you were in: the iPhone app, the Android app, or the office web dashboard.
What you were trying to do.
What actually happened, including any error message you saw.
A screenshot or short screen recording if you can grab one. On a phone, a screenshot is almost always enough.
Approximate time it happened, so I can match it against logs.

If the problem involves a specific record, like a toolbox talk submission or an inspection, include the date and the crew so I can find it on my side.

4. Known issues and status

Before you write in, it is worth ruling out a provider outage. If a service we depend on (Supabase, Render, Twilio, Apple, or Google) is down, the app can misbehave in ways that look like a Bedrock bug.

When in doubt, email me. I will tell you quickly whether it is a known issue or something new.

5. Bug reports, feature requests, and account issues

All three go to the same inbox, but it helps me triage if you label the message.

Bug report. Something in the app is broken, crashes, shows the wrong data, or behaves differently than the documentation says it should. Include the steps you took, what you expected, and what happened instead.

Feature request. The app does not do something you want it to do, and you would like to suggest it. Tell me what you are trying to accomplish, not just the feature you think you need. Often the real need is easier to solve than the proposed feature.

Account issue. Login codes are not arriving, your role is wrong, you cannot see a crew you should see, or you need a user added or removed. For BMMI employees, the faster path is usually the office. For other organizations, email me directly.

6. Security issues

If you think you have found a security vulnerability, please do not post it publicly. Email [email protected] with the details and a way to reach you. I will acknowledge the report and work with you on a fix and a disclosure timeline.

7. Related

For how we handle personal information, see the Privacy Policy. For the rules that govern use of the Service, see the Terms of Service.

How to get help with Bedrock Safety.